Access Denied message on FTP Connection

[maxmehta]

Hello,

I need help with transferring images from the shuttersnitch app to FTP. I created a FTP connection by using my router and connecting it to my external hard drive and then going into the router settings and configuring the hard drive to be used as a FTP drive. I also created a shared folder which gives read write access to the drive. However, when I enter the details of this FTP connection into the shuttersnitch app, I receive the following message "access denied to remote resource". However, I am able to connect via a FTP app on my iphone and also my laptop to the same connection. Can you please advise me on what I may be missing here?

Thanks,

Aman

[TheBrew]

You could try turning on the Traffic Inspector (all the way at the bottom of the ShutterSnitch settings) and see if it gives you better details on what happens when you try to connect.

You can move the logging-window around by dragging the window title. Feel free to copy and paste the log here.

[maxmehta]

Below is the log from Log Inspector in shuttersnitch. FTP app does work with connection.

Code: Select all

Device: iPhone9,4, 64-bit, iOS 10.1.1 (iPhone)
Free memory: 956,923,904
Free disk space: 180,852,768,768
Time: Dec 5, 2016, 6:04:01 PM

18:04:01.574 Listening…
18:04:01.583 ShutterSnitch version: 3.7.1 (11839)
IP: 192.168.0.106 on network 'nora_2G_2GEXT'
FTP port: 26000
WebDAV port: 8080
Eye-Fi: Enabled (1 card + non-pro-mobi)
PTP/IP: Disabled
Transcend Wi-Fi card transfers: Disabled
Toshiba FlashAir transfers: Disabled
ezShare transfers: Disabled
PQI Air / Air Direct transfers: Disabled
GoPro transfers: Disabled
Panasonic LUMIX LINK transfers: Disabled
Sony DLNA transfers: Disabled
Canon UPnP transfers: Disabled
Fujifilm transfers: Disabled
18:04:01.598 Started WebDAV server on port 8080
18:04:08.342 Action Export: {
    Action =     {
        FileID = 4d86419fb6085d9849f5dd69240668d1;
        Type = 1;
        locationID = "186D43A8-6B1E-4DD2-B4C1-1254AC2FB19F-23052-00000E606EF3F095";
        title = "Export to FTP";
    };
    Filename = "/var/mobile/Containers/Data/Application/B9C03D5E-C0C4-40E6-BE76-5CCEBAA17D55/Documents/Shoots/EEFC701B-D4F4-40D7-83B0-ABCE1C8F94BD-21564-00000D6574698E6C/IMP_0001.JPG";
}
18:04:08.420 LocationExport: FTP sending IMP_0001.JPG to ftp://207.229.xxx.xxx:21/IMP_0001.JPG (PASV)
18:04:08.732 LocationExport: Failed to initiate CURL connection. Respoonse: Upload failed (at start/before it took off) (25)
18:04:49.631 Action Export: {
    Action =     {
        FileID = 4d86419fb6085d9849f5dd69240668d1;
        Type = 1;
        locationID = "186D43A8-6B1E-4DD2-B4C1-1254AC2FB19F-23052-00000E606EF3F095";
        title = "Export to FTP";
    };
    Filename = "/var/mobile/Containers/Data/Application/B9C03D5E-C0C4-40E6-BE76-5CCEBAA17D55/Documents/Shoots/EEFC701B-D4F4-40D7-83B0-ABCE1C8F94BD-21564-00000D6574698E6C/IMP_0001.JPG";
}
18:04:49.709 LocationExport: FTP sending IMP_0001.JPG to ftp://207.229.xxx.xxx:21/Nora- Mundan day before and after/IMP_0001.JPG (PASV)
18:04:49.794 LocationExport: Failed to initiate CURL connection. Respoonse: Access denied to remote resource (9)

[TheBrew]

Looks like a routing issue. You could try changing the FTP transfer mode to extended passive by typing this into Safari on the iOS device running ShutterSnitch:

Code: Select all

shuttersnitch://?EPSV=1

[maxmehta]

I tried the above recommendation but am still getting the same error messages.

[TheBrew]

I don't think you'd be getting the *exact* same error messages - could you paste a new log?

Also, can you confirm that the FTP server you're trying to reach runs on port 21?

[maxmehta]

Below is the new log. And the FTP runs on port 21. Attached is the screenshot of the settings under FTP setup

Code: Select all

Device: iPhone9,4, 64-bit, iOS 10.1.1 (iPhone)
Free memory: 144,162,816
Free disk space: 180,457,201,664
Time: Dec 6, 2016, 10:00:55 AM

10:00:55.230 Listening…
10:00:55.244 ShutterSnitch version: 3.7.1 (11839)
IP: 10.254.0.70 on network 'CHI'
FTP port: 26000
WebDAV port: 8080
Eye-Fi: Enabled (1 card + non-pro-mobi)
PTP/IP: Disabled
Transcend Wi-Fi card transfers: Disabled
Toshiba FlashAir transfers: Disabled
ezShare transfers: Disabled
PQI Air / Air Direct transfers: Disabled
GoPro transfers: Disabled
Panasonic LUMIX LINK transfers: Disabled
Sony DLNA transfers: Disabled
Canon UPnP transfers: Disabled
Fujifilm transfers: Disabled
10:00:55.262 Started WebDAV server on port 8080
10:01:10.115 Action Export: {
    Action =     {
        FileID = 0fbd91126fc8a5e5b817f307892e2ed3;
        Type = 1;
        locationID = "186D43A8-6B1E-4DD2-B4C1-1254AC2FB19F-23052-00000E606EF3F095";
        title = "Export to FTP";
    };
    Filename = "/var/mobile/Containers/Data/Application/B9C03D5E-C0C4-40E6-BE76-5CCEBAA17D55/Documents/Shoots/9AA56F37-154A-4350-A545-193AF81902DC-23259-00000E850F5599E1/IMG_5422.JPG";
}
10:01:10.189 LocationExport: FTP sending IMG_5422.JPG to ftp://207.229.xxx.xxx:21/Lightroom/IMG_5422.JPG (EPSV)
10:01:10.329 LocationExport: Failed to initiate CURL connection. Respoonse: Access denied to remote resource (9)

[TheBrew]

You're getting an "access denied" error. Are you sure you typed the username / password correctly?

Do you have access to the server itself, so you can check the FTP log and see what it says?

[maxmehta]

I have checked the paswword 3-4 times to make sure that its correct. Since, the hard drive is set up as a FTP connection through my wireless router, I am not sure of how to see the logs for the FTP.

[TheBrew]

I just tried seeing how far I could get trying to upload a photo to it - but since I don't know your password I just get to a "Login denied (67)" message from your server. But it's alive - and a different error message than the "Access denied to remote resource (9)" that you get. Hm.

Does it work for you if you turn off the "Put in coll. folder" FTP setting?

If you're up for it, perhaps you could set up a temporary account for me that I could get a username and password for to test