Unable to email photos from shuttersnitch

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Unable to email photos from shuttersnitch

Postby outandabout » Fri Mar 10, 2017 8:23 pm

As above basically I got to email a pic the draft email box appears and I select size of file and send and nothing appears in the inbox - can someone help to sort this please.

I am using an iPad Pro.
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Re: Unable to email photos from shuttersnitch

Postby TheBrew » Fri Mar 10, 2017 9:01 pm

If you're still on the card network while trying so send, Mail will fail silently and try to send again once you've joined a network that has Internet access.

When you see the mail window, ShutterSnitch is out of the loop. It has handed over control of the photo to the Mail app.
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Re: Unable to email photos from shuttersnitch

Postby outandabout » Fri Mar 10, 2017 9:20 pm

Hi

I am connected to the network (my wifi) when I am trying to send the pic in shuttersnitch and nothing. Have no idea why it won't work it used to work but not anymore?
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Re: Unable to email photos from shuttersnitch

Postby TheBrew » Fri Mar 10, 2017 9:58 pm

I'm afraid once it's out of ShutterSnitch I can only offer some troubleshooting guesses:

If you open the Mail app, do you see the email in an "Outbox" folder?

If not, try mailing from ShutterSnitch, but instead of hitting Send, try Cancel -> Save Draft. Then open the Mail app and see if the mail appears in the Drafts folder. If it does, could it perhaps be sent, but end up in a junk filter?

(Have you tried turning the iPad off completely (hold power button down for 5 sec. and swipe to turn off) and turning it back on?)
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Re: Unable to email photos from shuttersnitch

Postby outandabout » Mon Mar 13, 2017 9:44 pm

So I did as you advised and saved a draft of the email and it appeared in the draft folder of my email. However, no email in sent folder or junk, ive used several different accounts which I have and none of them show any emails. Totally lost as to reason why this is happening.
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Re: Unable to email photos from shuttersnitch

Postby TheBrew » Mon Mar 13, 2017 10:28 pm

If you send that mail from the Draft folder from the Mail app, does it arrive?

Also, are you running the latest iOS version or a beta?
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Re: Unable to email photos from shuttersnitch

Postby outandabout » Tue Mar 14, 2017 8:18 pm

TheBrew wrote:If you send that mail from the Draft folder from the Mail app, does it arrive?

Also, are you running the latest iOS version or a beta?



The draft email arrived in the inbox and was also found in the sent folder. I'm using version v3.7.2 (11952)
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Re: Unable to email photos from shuttersnitch

Postby TheBrew » Tue Mar 14, 2017 8:29 pm

(I was thinking iOS version - the current one being 10.2.1. :)

Oh! So you see it in the Sent folder - then you can be sure it's been sent. I'm guessing it's a junk-filter or mail server specific issue. That's where you'll have to dig deeper.
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Re: Unable to email photos from shuttersnitch

Postby outandabout » Tue Mar 14, 2017 8:48 pm

TheBrew wrote:(I was thinking iOS version - the current one being 10.2.1. :)

Oh! So you see it in the Sent folder - then you can be sure it's been sent. I'm guessing it's a junk-filter or mail server specific issue. That's where you'll have to dig deeper.



But they aren't in the junk folder?
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Re: Unable to email photos from shuttersnitch

Postby TheBrew » Tue Mar 14, 2017 8:52 pm

Your mail provider could have their own junk/spam service that rejects it before it even arrives to your mail account.
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