JPEG Images timeout when transferring from X E1

Help and ask for help on Toshiba FlashAir card related problems

JPEG Images timeout when transferring from X E1

Postby drcrinkle » Sat Oct 18, 2014 5:23 pm

I have the Flashair card set up and working with Shuttersnitch but it does not consistently transfer the latest picture to the ipad. I get a 'timed out' message flashing up on roughly every other picture I take.

Is there a way to extend the timeout or is it something else?
Answers on a postcard...

Thanks.
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Re: JPEG Images timeout when transferring from X E1

Postby TheBrew » Sat Oct 18, 2014 5:40 pm

Does it also happen if you take a photo, wait for it to finish the transfer and then take a new photo? Or does it only happen when the camera is saving photos to the card?

If you go into the ShutterSnitch settings, scroll all the way to the bottom and turn on the "Traffic Inspector" you'll be able to see some more details on what going on when receiving the files. Perhaps the log info can shine a light on what's happening. Feel free to paste the log here.
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Re: JPEG Images timeout when transferring from X E1

Postby TheBrew » Sat Oct 18, 2014 5:51 pm

Hm. On the Eye-Fi compatibility list they mention adjusting the power settings so that the X-E1 doesn't go to sleep before it's done transferring. Have you done this?
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Re: JPEG Images timeout when transferring from X E1

Postby drcrinkle » Wed Dec 17, 2014 6:14 pm

TheBrew wrote:Does it also happen if you take a photo, wait for it to finish the transfer and then take a new photo? Or does it only happen when the camera is saving photos to the card?

If you go into the ShutterSnitch settings, scroll all the way to the bottom and turn on the "Traffic Inspector" you'll be able to see some more details on what going on when receiving the files. Perhaps the log info can shine a light on what's happening. Feel free to paste the log here.


Answer - Yes, If I take a photo it will pop up in Shuttersnitch as expected. If I then wait until it has saved to the card (this can take several seconds as I shoot in JPEG and RAW and I think the X E1 is especially slow) and take another picture the words 'Timed Out' pop up across the top of the previous image and the new one does not appear. It doesn't matter how long I wait between shots it still does this. The next picture may or may not appear, I can't see a pattern but it's getting on for a 50% failure rate.

If I go back to the collections screen the new images appear although the timed out ones need to load up first.

I've run the Traffic inspector and it is not very helpful. It just says 'Timed Out'.

It does take the X E1 a long time to save images (maybe 5 secs or more when I shoot in both JPEG and RAW). Could it be that the camera writes the RAW file to the card first and Shuttersnitch times out waiting for the JPEG to be written?

I'm keen to get it working because the image displayed in Shuttersnitch is better than in Toshiba's own software.
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Re: JPEG Images timeout when transferring from X E1

Postby drcrinkle » Wed Dec 17, 2014 11:15 pm

Hello again,
Here is the log file from a test tonight. It looks like its dropping the network. Any ideas?

Device: iPad4,5, 64-bit, iOS 7.1.2 (Mifi)
Free memory: 270,319,616
Free disk space: 2,346,659,840
Time: 17 Dec 2014 22:08:07

22:08:07.485 Listening…
22:08:07.494 ShutterSnitch version: 3.2.4 (5772)
IP: 192.168.0.11 on network 'flashair_simon1'
FTP port: 26000
WebDAV port: 8080
Eye-Fi: Disabled (0 cards)
PTP/IP: Disabled
Transcend Wi-Fi card transfers: Disabled
Toshiba FlashAir transfers: Enabled
PQI Air / Air Direct transfers: Disabled
GoPro transfers: Disabled
Panasonic LUMIX LINK transfers: Disabled
Sony DLNA transfers: Disabled
Canon UPnP transfers: Disabled
22:08:07.507 Started WebDAV server on port 8080
22:08:07.509 WiFiCard: ShutterSnitch - "Marco?"
22:08:07.737 WiFiCard: flashair - "Polo!"
22:08:07.919 WiFiCard: Downloading file list…
22:08:08.227 WiFiCard: Downloaded list of 71 files.
22:08:08.241 WiFiCard: Added DSCF6501.JPG to download queue.
22:08:08.243 WiFiCard: Download DSCF6501.JPG
22:08:12.247 WiFiCard: Quick check for new files…
22:08:12.447 WiFiCard: Downloading file list…
22:08:12.733 WiFiCard: Downloaded list of 71 files.
22:08:16.738 WiFiCard: Quick check for new files…
22:08:19.269 WiFiCard: Adding 2 new files to download queue.
22:08:19.271 WiFiCard: Added DSCF6502.JPG to download queue.
22:08:19.273 WiFiCard: Skipped downloading DSCF6502.RAF. Settings say 'only download JPEGs'
22:08:19.275 WiFiCard: Download DSCF6502.JPG
22:08:23.277 WiFiCard: Quick check for new files…
22:08:23.501 WiFiCard: Downloading file list…
22:08:23.791 WiFiCard: Downloaded list of 73 files.
22:08:27.793 WiFiCard: Quick check for new files…
22:08:28.105 WiFiCard: Downloading file list…
22:08:28.547 WiFiCard: Downloaded list of 73 files.
22:08:33.631 WiFiCard: Quick check for new files…
22:08:33.910 WiFiCard: Adding 2 new files to download queue.
22:08:33.915 WiFiCard: Added DSCF6503.JPG to download queue.
22:08:33.920 WiFiCard: Skipped downloading DSCF6503.RAF. Settings say 'only download JPEGs'
22:08:33.924 WiFiCard: Download DSCF6503.JPG
22:08:34.077 WiFiCard: Transfer timed out
22:08:34.090 WiFiCard: Transfer failed: Error Domain=NSURLErrorDomain Code=-1005 "The network connection was lost." UserInfo=0x1780f0000 {NSUnderlyingError=0x17825cc50 "The network connection was lost.", NSErrorFailingURLStringKey=http://flashair/DCIM/116_FUJI/DSCF6503.JPG, NSErrorFailingURLKey=http://flashair/DCIM/116_FUJI/DSCF6503.JPG, NSLocalizedDescription=The network connection was lost.}
22:08:34.096 WiFiCard: Transfer timed out
22:08:37.925 WiFiCard: Quick check for new files…
22:08:38.124 WiFiCard: Downloading file list…
22:08:38.422 WiFiCard: Downloaded list of 75 files.
22:08:42.426 WiFiCard: Quick check for new files…
22:08:42.721 WiFiCard: Downloading file list…
22:08:43.175 WiFiCard: Downloaded list of 75 files.
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Re: JPEG Images timeout when transferring from X E1

Postby TheBrew » Thu Dec 18, 2014 12:07 am

What if you, for testing purposes, try turning off RAW on the camera? Does that solve the timeouts?

I have a feeling the card is being overworked (it's a tiny webserver on there, serving the files, perhaps having to wait when files are being stored).

I'm not sure turning up the timeout would help - but I'll add an option for that in the next version (3.2.6) of ShutterSnitch.

It could also be something as simple as a poor signal. The X-E1 has a metal body, right? You could test this by putting the card in a card reader and moving off a bunch of the JPEGs and RAFs. Then connect to ShutterSnitch and copy a JPEG and RAF onto the card as if you're "taking a photo".
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Re: JPEG Images timeout when transferring from X E1

Postby drcrinkle » Thu Dec 18, 2014 8:15 am

Thanks for your help. I do appreciate it. Here's some even more confusing info, it might help though...

Firstly, turning off the Raw files didn't solve the problem here's what I did next (bear with me)...

I have a Canon S110 with another Flashair card (let's call it Card 2). I tried this camera out with shuttersnitch and it worked perfectly, it also takes pics in JPEG and raw.
Card 2 is configured to power up with the camera whereas Card 1 (in the X E1) is configured to start up by un protecting that image. This is because the X E1 provides power to the card even when the camera is turned off.

Next I took Card 2 out the S110, and without reconfiguring the start-up, started taking pics. It worked perfectly for a good 15 consecutive shots. This made me think there was a problem with Card 1. So, I quick formatted Card 2 in the PC, put it back in the X E1 and reconfigured it to start-up using the image protect. Unfortunately, it started behaving like Card 1.

I know there's a lot here but maybe there's a clue in there somewhere. At least I know it probably can be msde to work.
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Re: JPEG Images timeout when transferring from X E1

Postby TheBrew » Thu Dec 18, 2014 1:29 pm

So it's stable when the "start up on image-protect" option is turned off and the card is configured to just power up with the camera?
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Re: JPEG Images timeout when transferring from X E1

Postby drcrinkle » Thu Dec 18, 2014 4:33 pm

That's what seemed to be the only difference last night. I'll have another go and see if I can prove it and let you know.

I don't think it's the webserver (because it'll download loads of images to a collection with a problem) and I don't think it's the metal casing of the camera either because the file counter nevers seems to miss a beat.
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Re: JPEG Images timeout when transferring from X E1

Postby drcrinkle » Fri Dec 19, 2014 1:12 am

Hello again,

Yep, the problem looks linked to the start-up method. When I change the card to start on power up (which in my case just means putting it in the camera), Shuttersnitch works fine. If I start it using the unprotect method then the problem occurs.

Perhaps you could look into it. I agree that extending the time out is unlikely to fix it.

Thanks,

Simon
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