Photo sideways

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Photo sideways

Postby MartinWong » Sat Jan 27, 2018 12:57 am

When I export photos "save to camera roll" on iPhone, they turn sideways
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Re: Photo sideways

Postby TheBrew » Sat Jan 27, 2018 1:37 am

Could you please attach a photo I can use for reproducing this issue? + Tell me the steps I need to take to do so. (There are more ways than one to save to the camera roll; do you perform any actions before saving, etc.)
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Re: Photo sideways

Postby MartinWong » Fri Feb 16, 2018 7:34 pm

TheBrew wrote:Could you please attach a photo I can use for reproducing this issue? + Tell me the steps I need to take to do so. (There are more ways than one to save to the camera roll; do you perform any actions before saving, etc.)


When I do share and save to camera roll is fine but this happens when I use the export tool
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Re: Photo sideways

Postby MartinWong » Fri Feb 16, 2018 7:36 pm

Is it a setting thing cause it's only doing it to vertical photos. Not horizontal photos
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Re: Photo sideways

Postby MartinWong » Fri Feb 16, 2018 7:40 pm

Not sure if this file would work, this is directly from the export on my phone camera roll
Last edited by TheBrew on Fri Feb 16, 2018 9:59 pm, edited 2 times in total.
Reason: Privacy.
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Re: Photo sideways

Postby TheBrew » Fri Feb 16, 2018 7:53 pm

To help me reproduce the issue on my side, I need an original untouched file, directly from you SD card.

And most importantly: A step by step guide on what to do to end up with the issue you’re having.

Where do you export to? (FTP, Dropbox, etc.) What pre-processing settings do you use? Do you change metadata? Do you watermark? Do you adjust the photo before exporting? Do you run any actions. Details are important. :)

Thanks!
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Re: Photo sideways

Postby MartinWong » Fri Feb 16, 2018 9:40 pm

Here's the original file
Last edited by TheBrew on Fri Feb 16, 2018 9:59 pm, edited 2 times in total.
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Re: Photo sideways

Postby MartinWong » Fri Feb 16, 2018 9:44 pm

Here are some screenshots from my iphone
Last edited by TheBrew on Fri Feb 16, 2018 9:59 pm, edited 2 times in total.
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Re: Photo sideways

Postby MartinWong » Fri Feb 16, 2018 9:49 pm

I just export the photos directly to camera roll, I do use two watermarks, but I don't use any actions.

I don't think I'm doing any changes to metadata and I am not doing and pre-processing.
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Re: Photo sideways

Postby TheBrew » Fri Feb 16, 2018 10:05 pm

Thanks - I can reproduce it here!

Looks like it's a combination of the watermarking and the orientation metadata in the file. Looking further into it.
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